mydeposits Prescribed Information and Deposit Protection Certificate
Prescribed information for a deposit protected with mydeposits. Sits alongside the Deposit Protection Certificate the scheme issues, names the right product, and carries the declaration you have to sign.
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When you need this document
mydeposits works differently from the other two English schemes, and the difference changes what you actually have to serve. When you protect a deposit, mydeposits issues a Deposit Protection Certificate carrying a unique reference — a DPC number on the insured scheme, a Deposit ID on custodial. That certificate is generated for you. What sits around it is not.
The package the tenant should receive is the certificate, the scheme’s "Information for tenants" leaflet (there are separate insured and custodial versions), and prescribed information carrying your signed declaration that the details are accurate. This template produces that last part, pre-filled from the property and tenancy you already hold, so the certificate is not going out on its own.
Two points landlords get wrong here. The first is timing: mydeposits is explicit that the 30 days runs from when the deposit money is received, not from when the tenancy agreement is signed. Take a holding deposit early and the clock starts early. The second is signatures: you must sign, but the tenant does not have to. It is good practice to ask them to acknowledge receipt, and a refusal to sign is not non-compliance on your part — keep the proof of service instead.
Miss the window and the tenant can claim between one and three times the deposit.
Who needs this document
- You have a Deposit Protection Certificate and are not sure what else to send
- The certificate is generated for you, but the Information for tenants leaflet and a prescribed information document carrying your signed declaration are not. All three make up the package.
- Your tenant will not sign the paperwork
- You need your own signature, not theirs. mydeposits treats tenant signature as best practice for acknowledging receipt, and a refusal does not put you in breach — but you do need proof you served it.
- You took the deposit weeks before the tenancy started
- mydeposits is explicit that the clock runs from the day the money arrives. Early money means an early deadline, and this is the single most common way the window is missed.
- You budgeted for a one-off insured protection fee
- Since July 2026 insured protection is an annual membership built from reusable deposit allocations, so a long tenancy carries a recurring cost rather than a single payment at the start.
Mistakes that invalidate it
The errors that turn a document you thought was compliant into one that gives you nothing.
Treating the Deposit Protection Certificate as the whole obligation
The certificate carries much of the required detail but the tenant should also get the Information for tenants leaflet and your signed declaration that the details are accurate.
Counting 30 days from the date the agreement was signed
The deadline runs from receipt of the money. Signing dates and payment dates are frequently weeks apart, and only one of them counts.
Sending the custodial leaflet to an insured-scheme tenant, or the reverse
There are separate versions and they describe different processes for getting the money back. The wrong one tells your tenant to do something that will not work.
Spending the deposit during the tenancy on the insured scheme
Once a dispute is accepted you have 10 working days to send mydeposits the disputed amount. If the money is gone, that deadline arrives regardless.
What’s included
- Complements the Deposit Protection Certificate mydeposits issues on protection
- Custodial and insured variants — the deposit is described as held by the right party
- DPC number or Deposit ID captured as the scheme reference
- Landlord declaration block, with tenant acknowledgement optional as the scheme allows
- Relevant persons section (Housing Act 2004 s.213(5)) for anyone who contributed to the deposit
- PDF or DOCX export, pre-filled from your property and tenancy record
RRA 2025 context
What mydeposits does differently. The scheme is Tenancy Deposit Solutions Limited (registered in England, number 05861648), a subsidiary of HFIS Limited. Write to mydeposits at Limelight, 1st Floor, Studio 3, Elstree Way, Borehamwood, WD6 1JH — the registered office at 55 Mark Lane in London is a different address and not the one for scheme correspondence. The helpline is 0333 321 9401, Monday to Friday, 9am to 4pm.
Insured protection changed in July 2026. mydeposits moved its insured scheme onto the same platform as custodial and replaced the old per-tenancy fee with an annual membership built from reusable deposit allocations — one allocation covers one live deposit and frees up when that protection closes, capped at £22 per allocation per year including VAT as at August 2026. For a long tenancy that is a recurring annual cost rather than a one-off. Any guide quoting a single fee of around £27 is describing the old model.
If a dispute reaches adjudication on the insured scheme, you have to hand the money over. Once mydeposits accepts a case you have 10 working days to send it the disputed amount; anything you are not claiming goes back to the tenant. You then have 20 working days to file evidence and the tenant 3 working days to respond, with a decision inside 28 calendar days. A landlord who has already spent the deposit is in real trouble at that point.
The tenant’s window is tighter than it looks: three months from moving out, or three months from the deposit becoming unprotected — whichever comes sooner.
Related templates
Documents you might need alongside this one.
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View templateFrequently asked questions
Does the Deposit Protection Certificate count as prescribed information on its own?
Does my tenant have to sign it?
When does the 30 days actually start?
What is a deposit allocation?
Is mydeposits Scotland the same scheme?
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Sources
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