mydeposits Prescribed Information Template

mydeposits works differently from the other two English schemes, and the difference changes what you actually have to serve. When you protect a deposit, mydeposits issues a Deposit Protection Certificate carrying a unique reference — a DPC number on the insured scheme, a Deposit ID on custodial. That certificate is generated for you. What sits around it is not.

The package the tenant should receive is the certificate, the scheme’s "Information for tenants" leaflet (there are separate insured and custodial versions), and prescribed information carrying your signed declaration that the details are accurate. This template produces that last part, pre-filled from the property and tenancy you already hold, so the certificate is not going out on its own.

Two points landlords get wrong here. The first is timing: mydeposits is explicit that the 30 days runs from when the deposit money is received, not from when the tenancy agreement is signed. Take a holding deposit early and the clock starts early. The second is signatures: you must sign, but the tenant does not have to. It is good practice to ask them to acknowledge receipt, and a refusal to sign is not non-compliance on your part — keep the proof of service instead.

Miss the window and the tenant can claim between one and three times the deposit.

What mydeposits does differently. The scheme is Tenancy Deposit Solutions Limited (registered in England, number 05861648), a subsidiary of HFIS Limited. Write to mydeposits at Limelight, 1st Floor, Studio 3, Elstree Way, Borehamwood, WD6 1JH — the registered office at 55 Mark Lane in London is a different address and not the one for scheme correspondence. The helpline is 0333 321 9401, Monday to Friday, 9am to 4pm.

Insured protection changed in July 2026. mydeposits moved its insured scheme onto the same platform as custodial and replaced the old per-tenancy fee with an annual membership built from reusable deposit allocations — one allocation covers one live deposit and frees up when that protection closes, capped at £22 per allocation per year including VAT as at August 2026. For a long tenancy that is a recurring annual cost rather than a one-off. Any guide quoting a single fee of around £27 is describing the old model.

If a dispute reaches adjudication on the insured scheme, you have to hand the money over. Once mydeposits accepts a case you have 10 working days to send it the disputed amount; anything you are not claiming goes back to the tenant. You then have 20 working days to file evidence and the tenant 3 working days to respond, with a decision inside 28 calendar days. A landlord who has already spent the deposit is in real trouble at that point.

The tenant’s window is tighter than it looks: three months from moving out, or three months from the deposit becoming unprotected — whichever comes sooner.