1. About These Terms
These terms govern your use of DocuTenant ("the Service"), operated by Gudgie Digital Ltd (SC880840), 18 Young St, Office 305, Edinburgh EH2 4JB ("we", "us", "our"). By creating an account, you agree to these terms.
2. What the Service Does
DocuTenant is a document generation tool for UK private landlords. It generates documents from templates and AI-assisted content based on information you provide. It also lets you record certificate dates against each property.
3. Important Disclaimer — Documents Are Guidance, Not Legal Advice
This is the most important clause in these terms.
DocuTenant documents are professionally drafted and regularly updated to reflect current UK legislation. However:
- Documents generated by DocuTenant are provided as guidance only and do not constitute legal advice.
- We are not a law firm and do not provide legal services.
- We strongly recommend that you have critical documents (particularly tenancy agreements, eviction notices, and deposit documentation) reviewed by a qualified legal professional for your specific circumstances.
- We do not guarantee that any document generated by the Service is legally compliant in your specific situation. Legislation varies by jurisdiction, and individual circumstances may require tailored legal advice.
- AI-generated content (property listings, welcome packs, inspection reports, reference letters, contractor instructions, and checkout reports) is produced by artificial intelligence and should be reviewed for accuracy before use.
You are solely responsible for verifying the accuracy and legal suitability of any document you generate and use.
4. Beta Status
DocuTenant is currently in a private beta testing phase. This means:
- Features may change, be added, or be removed without notice
- You may experience bugs or errors
- We welcome your feedback to improve the service
- We make no guarantees about service availability during the beta period
5. Your Account
- You must provide accurate information when creating your account
- You are responsible for maintaining the security of your account credentials
- You must not share your account with others
- You must be at least 18 years old to create an account
- We may suspend or terminate accounts that violate these terms
6. Acceptable Use
You agree to:
- Use the Service only for its intended purpose (generating landlord documents and recording the property and tenancy details those documents need)
- Provide accurate information when generating documents
- Comply with all applicable UK laws, including landlord and tenant legislation, data protection law, and anti-discrimination law
You agree not to:
- Use the Service for any unlawful purpose
- Enter false or misleading information into document templates
- Attempt to access other users' data
- Reverse-engineer, copy, or redistribute the Service or its templates
- Use automated tools to access the Service (scraping, bots, etc.)
- Resell documents generated by the Service as a commercial document drafting service
7. Intellectual Property
- Document templates, system prompts, and the application code are our intellectual property
- Documents you generate using the Service are yours — you own the output and may use it freely
- Your data (property details, tenancy information) remains your property at all times
- The DocuTenant name, logo, and branding are our trademarks
8. Data Protection
We process personal data in accordance with UK GDPR. See our Privacy Policy for full details on what data we collect, how we use it, and your rights.
You acknowledge that by entering tenant personal data (names, contact details) into the Service, you are acting as a data controller for that data. You are responsible for ensuring you have a lawful basis to process your tenants' personal data and for complying with your obligations under UK GDPR as a data controller.
9. Limitation of Liability
To the maximum extent permitted by law:
- The Service is provided "as is" without warranty of any kind, express or implied
- We do not warrant that documents generated by the Service are legally compliant, error-free, or suitable for any particular purpose
- We are not liable for any loss, damage, or legal consequences arising from your use of documents generated by the Service
- Our total liability to you for any claim arising from the Service is limited to the amount you have paid us in the 12 months preceding the claim
- We are not liable for indirect, consequential, or incidental damages including (but not limited to) loss of rental income, legal costs, fines, penalties, or failed possession proceedings
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
10. Service Availability
- We aim to keep the Service available but do not guarantee uninterrupted access
- We may suspend the Service for maintenance, updates, or other operational reasons
- We are not liable for any loss caused by the Service being temporarily unavailable
11. Payments and the Pro Subscription
- Previewing documents on the Service is free. Payment applies when you download a document, either by buying that document on its own or by holding a Pro subscription
- Pro is billed monthly or annually, at the price shown at checkout, and renews automatically until you cancel
- You may cancel your Pro subscription at any time from the Settings page
- No refunds are provided for partial months of a Pro subscription
- We may change pricing with 30 days' notice
- All prices are shown in pounds sterling and include any VAT that applies. The price shown at checkout is the total you pay
12. One-off Document Purchases
As well as the Pro subscription, you can buy a single document on its own. This section applies to those purchases.
- What you are buying. A licence to generate and download one document type for one property, for your own use as a landlord. You may regenerate and download that same document for that same property as often as you like, at no further charge, including after we rewrite the template to reflect a change in the law
- What it does not cover. A purchase covers one document type at one property. A different document type, or the same document type at a different property, is a separate purchase. The seven AI-generated documents are part of Pro and are not sold individually
- Price. The price is shown at checkout before you pay, in pounds sterling, and includes any VAT that applies. The price shown is the total you pay
- Delivery. The document is made available to you immediately on successful payment. There is no waiting period and nothing is posted to you
- Your right to cancel. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you would normally have 14 days to cancel a purchase of digital content. That right is lost once supply of the digital content begins, where you have expressly consented to supply beginning immediately and acknowledged that you lose the right to cancel. Because your document is supplied the moment you pay, the checkout asks you to give that consent and acknowledgement before it takes payment. If you do not give it, we cannot supply the document immediately
- Refunds. We refund a one-off purchase where the document cannot be generated, or where the document you receive is materially defective. Contact us at hello@docutenant.co.uk and tell us what went wrong. This does not affect your statutory rights in respect of digital content that is not of satisfactory quality, not fit for purpose or not as described
- Not a subscription. A one-off purchase does not renew, does not expire and does not create a Pro subscription. Nothing is charged to you again
Buying a document does not change clause 3. Documents are guidance, not legal advice, and that applies to a document you have paid for exactly as it applies to one you have not.
13. Termination
- You may delete your account at any time through the Settings page
- We may suspend or terminate your account for breach of these terms
- On termination, your data will be deleted in accordance with our Privacy Policy
14. Changes to These Terms
We may update these terms from time to time. Material changes will be communicated via the email address on your account at least 14 days before they take effect. Continued use of the Service after changes take effect constitutes acceptance.
15. Governing Law
These terms are governed by the laws of Scotland. Any disputes will be subject to the exclusive jurisdiction of the Scottish courts.
16. Contact
For questions about these terms, contact:
Gudgie Digital Ltd (SC880840)
18 Young St, Office 305, Edinburgh EH2 4JB
hello@docutenant.co.uk